Shipping Policy
Pure Essence Hair and Body
Effective Date: [10/12/025]
At Pure Essence Hair and Body, we strive to ensure your order arrives quickly and safely. Each product is handcrafted with care and packaged fresh to order. Please review our shipping policy below for important details regarding processing, delivery, and tracking.
Processing Time
All orders are handmade, packaged, and prepared with care.
Please allow 3–5 business days for order processing before shipping.
During high-demand seasons, processing may take up to 7 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your location and package weight.
We currently ship within the United States only.
Free shipping may be offered on select promotions or orders over a certain amount (see banner or checkout page for current offers).
Delivery Time
After processing, standard shipping typically takes 3–7 business days, depending on your location.
Delivery times may vary due to postal service delays, weather conditions, or holidays — please plan accordingly.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number so you can follow your package until it reaches your door.
Please allow up to 24–48 hours for tracking updates to appear.
Lost or Stolen Packages
Pure Essence Hair and Body is not responsible for packages lost, stolen, or marked as “delivered” by the carrier.
If your package appears lost or missing, please contact the carrier directly (e.g., USPS, UPS) and then reach out to us so we can assist you in filing a claim if needed.
Incorrect Shipping Information
Please double-check your address before submitting your order.
We are not responsible for delays or losses caused by incorrect or incomplete shipping information.
If you notice an error, email us within 12 hours of placing your order to request an update.
Local Pickup (Optional Section — remove if not offered)
Customers in the Dallas, TX area may choose local pickup at checkout.
You will receive an email notification once your order is ready for pickup, along with location and pickup instructions.
Contact Us
If you have any shipping questions or concerns, please contact us:
Email: pureessencehb@gmail.com
Website: www.pureessencehairandbody.com